Problems with logging into Justlearn

There can be several reasons why you are experiencing problems when logging into the platform.

In the following lines find some of the most common problems and try to solve them with our help:

Internet connection

Problem: It can happen that you don’t see your internet connection has a problem, and you just keep trying to log in but without success.

Tip: Once you try to log in and you're not successful, check your internet connection. If your internet connection is broken, contact your internet provider.

E-mail address

Problem: The platform doesn’t recognize your e-mail address.

Tip: Make sure that you’ve typed your e-mail address correctly. Check several times. If you are 100% sure the address is correct, then contact our support team at [email protected] and explain the problem when logging in.

Password

Problem: The password you’ve entered isn’t correct, or you’ve forgotten your password.

Tip: Make sure you are typing the correct password- capital an small letters, numbers, etc. because if the password isn’t right, there is something you are not typing correctly. We recommend to set up a new password. The same tip would be for forgetting the password.

For more information on how to recover your password, please visit our Help Center, FAQ, and Troubleshooting section.

Other

Problem: You've checked all the problems mentioned above but, for unknown reasons, you still can’t log in to the platform.

Tip: Contact the support team on [email protected] and explain the problem you are dealing with when logging in to the platform. It is recommended to send a screenshot, too so that the support team can see if there is any message that indicates what error might be. The support team will reply as soon as possible.