How to resolve a problem with a lesson?
This is a brief guide for teachers if they have an issue with lessons.
Justlearn
Last Update 2 years ago
It can happen that there will be some problems with lessons such as missing a lesson, being late, or leaving a lesson early.
No matter whether a tutor or a student causes the problems mentioned earlier, the Justlearn support team can’t automatically solve issues.
Please note that due to the above-mentioned issues, tutors are expected to solve problems in their own way. Only in extreme cases, when the tutor and the student can’t solve the problem, the support team will resolve the dispute. To do so, the support team can be contacted via email at [email protected].
If a student reports an issue to the support team, a tutor is obliged to give a detailed explanation, preferably with a screenshot, or other proof.
Additionally, technical problems may occur. For this type of problem, none of the parts can blame the other since it can’t be predicted.
Justlearn uses Zoom software for audio and video lessons.