How do negative reviews impact tutor’s reputation?
Do negative student reviews given to tutors impact their reputation?
Justlearn
Last Update há 2 anos
Understandably, tutors find it very important to protect their reputation. It is also essential that students get the knowledge they came to the platform for.
After every finished lesson, a student can give a review to a tutor. Reviews can be constructive, not only for other students but for tutors as well.
When talking about negative reviews, they are proof that something isn’t right, but that doesn’t just mean that a tutor is not right. Here are some of the examples what might go wrong with the reviews:
- If you think that a negative review a student gave you is due to a misunderstanding, you can try to contact the student and see what the problem is.
- A student isn’t happy with your method. If this is the reason for a bad review, we recommend to contact the student and try to find out what is the reason he/she isn’t content. Try to find some other method so that he/she can learn better, faster.
- Due to technical issues, students used to give negative reviews. In this case, feel free to contact the support team and notify us about the reason for a negative review the student gave you. If you resolve it in the meantime without the help of support, both of you can contact the support team to remove or change the given review.
Our support team has an insight on every tutor’s review, so if any of the above- mentioned misunderstanding impact your reputation, you can request removing the review with all the details and reasons for it. The support team responds on time, mainly within 24 hours.